Before dispatch

Free, any time before the carton leaves us. Email atelier@bdlighting.shop or call +91 82098 39791 with your Order ID. Dispatch is within 1–2 business days.

After dispatch

A parcel in transit cannot be recalled. Refuse the delivery, or accept it and raise a return within 10 days under the Return and Refund Policy.

Refunds on cancellation

A prepaid order cancelled before dispatch is refunded within 5–7 business days to the original method. Cash-on-delivery orders have nothing to refund and no cancellation charge.

When we cancel

Occasionally we must: a glass shade is found chipped while packing, a stock count is wrong, or a courier will not carry a lithium battery to a particular PIN code. We tell you which, and refund in full within 5–7 business days.

Wrong finish or size

Several lamps here are sold in more than one finish and more than one height. If you realise after ordering that you chose the wrong one, tell us before dispatch and we will cancel and re-place it. After dispatch it becomes a change-of-mind return with return freight payable by you – and glass is expensive to send back.

Partial cancellation

Where one item is unavailable, we ask whether to send the rest or cancel everything. If we cannot reach you before dispatch closes, we send what is available and refund the balance.

atelier@bdlighting.shop · +91 82098 39791 · Customer service: 10:00 AM – 9:00 PM IST, daily except Sunday