The window
Contact BD Lighting Studio within 10 days of delivery. Telling us inside that window is what counts; the item does not have to be back with us by then.
Broken glass
Report within 48 hours of delivery with photographs of the carton and its contents, and keep the packaging until the claim is closed – couriers ask to see it. An unboxing video is strongly recommended for any glass lamp. We review what you send and arrange a replacement or a refund where applicable.
What can be returned
- Unused lamps in their original packaging, not wired in or wall-fixed.
- Anything that arrived damaged, incorrect or incomplete.
A wall light that has been drilled into a wall, or a lamp that has been hardwired, cannot be returned as a change of mind – neither the fitting nor the wall is in resale condition afterwards.
If it does not switch on
Tell us within 48 hours. Before you do, check two things that account for most reports: whether the bulb is included with that model – several are not – and whether the voltage marked on the unit matches your supply. A dead-on-arrival unit is handled as a damaged delivery.
Return shipping
- Change of mind: paid by the customer.
- Damaged, wrong or incomplete, confirmed as our error: covered or reimbursed by us.
Refunds
Processed within 5 business days of the return reaching us and being checked, to the original payment method. Cash-on-delivery orders are refunded by transfer using bank or UPI details you provide. A duplicate payment on the same order is refunded within 5 business days once confirmed.
No restocking fee. atelier@bdlighting.shop · +91 82098 39791 · Customer service: 10:00 AM – 9:00 PM IST, daily except Sunday. Returns are received at Shop 15, Om Manusmriti Building, Ghodbunder Road, Dongripada, Thane, Maharashtra 400615, India – contact us first.
Exchanges
We do not offer a direct exchange. If you would like a different item, return the unused piece in its original packaging within the return window for a refund and place a fresh order.